As a small business owner, it may be daunting to loosen the reins if you have set up your business yourself and have been key to every decision. But something as simple as outsourcing your delivery service is a good option to help you to free up your time and concentrate on the growth of your business. Here are the reasons why a good delivery service is so important.
Why does a good delivery service matter?
Recent statistics have shown that customer loyalty is at the lowest it’s ever been and shopper expectations have dramatically changed. Eight out of ten internet users order goods online and they want their products quickly. 19% of buyers looked for same-day delivery on their items, with over a fifth of these not buying the item because same-day delivery was not offered.
As a result, many businesses have reacted to the change in consumer expectations by adding same day or next day delivery to their service offer.Asos is a prime example of a company who attributes their growth to their fast customer engagement and speed of deliveries. In the current climate, a fast and reliable delivery service is vital to ensuring customer satisfaction.
What can you do to upgrade your delivery service?
As your business grows, trips to the post office for each individual parcel can take up precious time. Outsourcing deliveries to a professional service will reduce stress, streamline your processes and allow you to focus on running your business. It will also give your business a competitive edge and ensure that your customer is happy with the service that you have provided to them.
Have a look at the delivery services that are on offer to help small businesses. TNT, for example, offer shipping and logistic solutions that are tailored to suit their client’s business needs. Deliveries and returns can be organised easily online, with pick-ups and tracking available so you can keep your customers up-to-date at every point of the process.
How outsourcing can be cost-effective
Outsourcing your delivery service may in fact save you money. It is a service that can be used when it is required and it will mean that you won’t have to hire an employee to do the job if it is not a task that’s required on a full-time basis.
Having a fast and efficient delivery service is vital to the growth of your business and it can make a big difference when a buyer is deciding to buy goods from you. Customers put value on how quickly they can receive their goods, so a flawless delivery service will help you to boost your brand reputation and increase a buyer’s trust in your business.